At  Winterline Coffee Roasters, we take pride in the quality and freshness of our coffee. We carefully roast and pack every order to ensure it reaches you in the best possible condition.

1.          Cancellation Policy

Orders can be cancelled within 24 hours of placing the order or before the order is roasted/processed, whichever comes first.

Once an order has been roasted, packed, or dispatched, cancellation may not be possible.

To request a cancellation, please contact us at [email/phone] with your order number.

2.          Returns Refunds

Since coffee is a fresh food and consumable product, we generally do not accept returns of opened or used coffee.

However, if you are not satisfied with your purchase or receive a damaged, incorrect, defective, or missing product, please contact us within 7 days of delivery.

Please provide:

·        Order number

·        Name used for the order

·        Product details

·        Reason for the request

·        Clear photos/videos of the product and packaging, where applicable

After verification, Winterline Coffee Roasters may offer a replacement or refund, depending on the situation.

Please Note:

·        Coffee products that have been opened or consumed cannot normally be returned for hygiene and food-safety reasons.

·        For a damaged or incorrect order, please retain the original packaging until the issue is resolved.

·        Refunds, once approved, will be initiated within 7 working days.

·        The time taken for the refund to reflect in your account depends on your bank or payment provider.

·        Shipping charges, if applicable, may not be refundable unless the issue is due to an error on our part.

3.          Damaged or Incorrect Product

If your order arrives damaged or you receive a product different from what you ordered, please notify us within 48 hours of delivery with photographs/videos of the package and product.

After verification, we will arrange a replacement or refund, as applicable.

4.          Delayed Delivery – Cancellation s Refund

We use third-party courier partners for deliveries across India.

Most orders are delivered within 4–7 working days after dispatch, subject to the delivery location and courier conditions.